Groove Belt™ Black/Black
Groove Belt™ Gun Metal/Black
Zeus Edge Midnight Black Ring
Solid Deep Stone Grey Ring
Groove Belt™ Gun Metal/Deep Stone
Mossy Oak Breakup Country Camo Ring
Edge Deep Stone Grey Ring
FREQUENTLY ASKED QUESTIONS
How do I join?
Simply place the membership in your shopping cart and proceed through the checkout process. Following the checkout, an onboarding email will be sent to you, providing instructions on how to unlock and enjoy the benefits of your membership.
Is the membership fee a recurring charge?
Yes, members are charged a yearly fee of $49 USD for access to the membership program. Your membership will automatically renew unless you choose to cancel it. You can stop the auto-renewal of your membership at any time by accessing your account portal or reaching out to our customer support team at [email protected]. There are no termination fees or concealed charges associated with cancellation, but please be aware that all membership purchases are non-refundable. If you cancel, your membership will remain active until the end of the current billing period.
Do I need to have an account to use a membership?
Yes. Upon signing up, you will be guided to create an account, if you don't already have one. This account is your gateway to accessing your store credit, referral links, and managing your membership.
Is there anywhere my membership benefits are not valid?
The special member discounts and free shipping benefits are accessible solely on our website. Unfortunately, these advantages cannot be utilized on Facebook Shop, Instagram Shop, or Amazon.
How is the membership different from the current rewards program?
Membership is a paid experience that provides deeper experiences with our brand than our current rewards program. Rewards are free to join but don’t unlock as unique of an experience as the membership program.
ACCESSING YOUR BENEFITS
Why aren't my benefits working?
Your benefits are linked to the email address you used to purchase your membership, so you need to use that same email to access your benefits.
How do I access my free shipping benefit?
Free shipping is automatically applied at checkout, no code is needed.
How do I take advantage of my early access to sales and launches?
You’ll be emailed separately from the rest of our customers to ensure you’re the first to know about any major sales and new product drops. There’s nothing you need to do to access this benefit other than opening any emails from us.
MANAGING YOUR MEMBERSHIP
How can I cancel my membership?
You have the flexibility to cancel your membership anytime you wish, either through your account portal or by reaching out to our friendly customer support team at [email protected]. We want to make it clear that there are no additional termination fees or hidden costs for cancellations. However, it's important to note that we do not offer refunds or credits, which include any partially used store credits.
Am I able to pause my membership?
Currently, we don't have the option to pause or skip your membership. But, you're always welcome to cancel your membership and rejoin whenever it suits you. We're here to help you with any membership adjustments you may need.
How do I update my payment method?
You can update your payment method at any time from your account portal.
Can I return my membership or request a refund?
All membership purchases are considered final and cannot be returned or refunded. If you ever decide to stop the auto-renewal of your membership, you can easily do so through your account portal at any time or by getting in touch with our friendly customer support team at [email protected]. In the event of cancellation, your membership will continue to remain active until the end of the billing period.